Terms of Service

By accessing or using the HomeServ platform ("Platform"), including our website, mobile application, and related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform.

HomeServ reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the new Terms.

You must be at least 18 years of age to use our Platform. By using HomeServ, you represent and warrant that you meet this age requirement.

"HomeServ", "we", "us", "our" refers to HomeServ, a home services platform operating in India.

"User", "you", "your" refers to any individual or entity that accesses or uses our Platform, including Customers and Service Professionals.

"Customer" refers to any user who books or avails services through the Platform.

"Service Professional" refers to any individual or entity registered on the Platform to provide home services.

"Services" refers to all home services offered through the Platform, including but not limited to plumbing, electrical, cleaning, painting, carpentry, and other home maintenance services.

To use certain features of the Platform, you must create an account by providing accurate and complete information, including your name, phone number, and email address.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to immediately notify HomeServ of any unauthorized use of your account or any other breach of security.

HomeServ reserves the right to suspend or terminate accounts that are found to contain inaccurate or misleading information.

One person or entity may not maintain more than one account on the Platform.

When you book a service through the Platform, you are making an offer to engage a Service Professional for the specified service at the quoted price.

Booking confirmation is subject to Service Professional availability and acceptance.

All payments must be made through the Platform's approved payment methods. Cash payments may be allowed in certain cases as determined by HomeServ.

Prices listed on the Platform are inclusive of applicable taxes unless otherwise stated. Additional charges for materials or extra work will be communicated and approved before proceeding.

Refunds are processed in accordance with our Refund Policy. Certain services may be non-refundable once completed.

Service Professionals must provide accurate information about their qualifications, experience, and certifications during registration.

Service Professionals must perform services with reasonable care and skill, in accordance with industry standards.

Service Professionals are independent contractors and not employees of HomeServ. They are responsible for their own taxes, insurance, and compliance with applicable laws.

Service Professionals must maintain appropriate licenses and certifications required for their respective trades.

Service Professionals agree to treat all customer information as confidential and not to share it with third parties.

Customers must provide accurate information about the service requirements and property access when making a booking.

Customers must be present or designate a responsible person to grant access to the property at the scheduled service time.

Customers are responsible for securing valuable items and personal belongings before the service is performed.

Customers must inspect the completed work and provide feedback through the Platform.

Customers agree not to solicit Service Professionals for services outside the Platform during or after the engagement.

Customers may cancel a booking up to 4 hours before the scheduled service time without incurring any charges.

Cancellations made within 4 hours of the scheduled service time may incur a cancellation fee of up to 25% of the service cost.

No-shows by the Customer will be charged the full service amount.

If a Service Professional cancels or fails to arrive, the Customer will receive a full refund.

Refund requests must be submitted within 24 hours of service completion through the Platform's dispute resolution system.

Refunds will be processed within 5-7 business days to the original payment method.

Customers may rate and review Service Professionals after each completed service.

Reviews must be honest, accurate, and based on the actual service experience.

Service Professionals may respond to reviews but must maintain professionalism and not engage in disputes.

HomeServ reserves the right to remove reviews that violate our content policies, including those containing offensive language, false information, or spam.

Ratings and reviews are public and may be used by HomeServ for quality assurance and platform improvement.

All content on the Platform, including text, graphics, logos, icons, images, software, and trademarks, is the property of HomeServ or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, or exploit any content from the Platform without prior written consent from HomeServ.

HomeServ grants you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes.

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and share your personal information.

By using the Platform, you consent to the collection and processing of your data as described in the Privacy Policy.

HomeServ implements appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

We comply with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

HomeServ acts as an intermediary platform connecting Customers with Service Professionals. We are not a party to the service agreement between the Customer and Service Professional.

HomeServ does not guarantee the quality, safety, or legality of services provided by Service Professionals.

To the maximum extent permitted by law, HomeServ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

HomeServ's total liability to you for any claim arising from or related to these Terms or the Platform shall not exceed the amount paid by you to HomeServ in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless HomeServ, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

Any disputes arising from or relating to these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation.

If negotiation fails, disputes shall be referred to mediation administered by a mutually agreed mediator in Jodhpur, Rajasthan.

If mediation fails, disputes shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Jodhpur, Rajasthan.

These Terms shall be governed by and construed in accordance with the laws of India.

HomeServ reserves the right to suspend or terminate your access to the Platform at any time, without prior notice, for conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Upon termination, your right to use the Platform ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and HomeServ regarding the use of the Platform and supersede all prior agreements and understandings.

If you have any questions or concerns about these Terms of Service, please contact us at:

HomeServ

Email: support@homeservs.com

Phone: +91 86900 94699

Address: HomeServ HQ, Jodhpur, Rajasthan, India