Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: July 2026
HomeServ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Platform.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
We collect information that you provide directly to us, information collected automatically when you use the Platform, and information from third-party sources.
Personal Information: Name, email address, phone number, postal address, date of birth, gender, and government-issued identification documents (for Service Professionals).
Payment Information: Bank account details, UPI IDs, and payment transaction history. Note: We do not store full credit/debit card numbers on our servers.
Service Information: Service booking details, service addresses, service preferences, and communications with Service Professionals.
Device Information: Device type, operating system, unique device identifiers, browser type and version, and mobile network information.
Usage Data: Pages viewed, features used, search queries, booking history, timestamps, and interaction patterns on the Platform.
Location Data: With your consent, we collect precise location data (GPS) to match you with nearby Service Professionals and to verify service locations.
We use the information we collect for the following purposes:
To provide, operate, and maintain the Platform and its features.
To process and manage your service bookings and payments.
To match you with appropriate Service Professionals based on your location and service requirements.
To communicate with you about bookings, account updates, promotions, and customer support.
To personalize your experience and provide tailored service recommendations.
To detect, prevent, and address fraud, security breaches, and technical issues.
To comply with legal obligations and enforce our Terms of Service.
To analyze usage patterns and improve the Platform's functionality and user experience.
To send you marketing communications (with your opt-in consent), which you can opt out of at any time.
We may share your information in the following circumstances:
With Service Professionals: When you book a service, we share your name, phone number, service address, and service details with the assigned Service Professional to fulfill the booking.
With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analytics, hosting, and customer support.
For Legal Purposes: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent: We may share information for purposes not described in this policy with your explicit consent.
We do not sell your personal information to third parties for their marketing purposes.
We implement industry-standard security measures to protect your personal information, including:
Encryption of data in transit (TLS/SSL) and at rest using AES-256 encryption.
Regular security audits and vulnerability assessments.
Access controls and authentication mechanisms to limit unauthorized access.
Secure data storage with redundant backups across geographically distributed data centers.
Employee training on data protection and privacy best practices.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you with services.
After account deletion, we retain certain information as required by law, for fraud prevention, to resolve disputes, and to enforce our agreements.
Booking and transaction data is retained for a minimum of 5 years as required under Indian tax and business regulations.
Marketing data is retained until you withdraw consent or unsubscribe from communications.
When data is no longer needed, we securely delete or anonymize it.
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to legal retention requirements.
Portability: You can request your data in a structured, commonly used, machine-readable format.
Restriction: You can request that we restrict processing of your personal information in certain circumstances.
Objection: You can object to processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us at support@homeservs.com. We will respond to your request within 30 days.
The Platform may contain links to or integrations with third-party services, including:
Payment gateways (Razorpay) for processing transactions.
Firebase for authentication and cloud services.
Email services (Resend) for transactional and marketing emails.
SMS providers for OTP verification and notifications.
These third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.
The Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@homeservs.com.
We collect and process location data for the following purposes:
To match you with Service Professionals in your area.
To provide accurate service delivery at your specified address.
To verify that services are performed at the correct location.
For safety and security purposes during service delivery.
You can control location sharing through your device settings. However, disabling location services may limit the Platform's functionality.
Location data is encrypted and transmitted securely. We retain location data for 90 days after service completion for quality assurance and dispute resolution.
We may send you communications about your bookings, account activity, and promotional offers.
Transactional Communications: Booking confirmations, service updates, payment receipts, and account alerts. These cannot be opted out of as they are essential to the service.
Marketing Communications: Promotional offers, new services, and newsletters. You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or adjusting your notification settings in the app.
SMS Communications: OTP codes and booking updates. Marketing SMS can be opted out by replying STOP to any marketing message.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by posting the updated policy on the Platform and, where required, by sending you an email or in-app notification.
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
HomeServ Privacy Team
Email: support@homeservs.com
Phone: +91 86900 94699
Address: HomeServ, Jodhpur, Rajasthan, India
We will respond to your inquiry within 30 days.
We're here to help. Reach out to our privacy team anytime.